These Terms and Conditions cover the sale of products included on the Delish Cafes website. Please read through these Terms and Conditions carefully before using the website and also our privacy policy regarding the collection and uses of your personal information. By placing an order with Delish you are agreeing to the Terms and Conditions as set out below.
We will do our best to ensure that all details, descriptions and prices of products appearing on this website are correct at the time when the information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. All sizes quoted are approximate. The illustrations of colours and covers are representative only. We make every effort to ensure that colours are as close as possible to the actual colours; however there may be slight variations due to the nature of the medium.
Payment
Your debit or credit card is charged for the total amount when the order is created. The sale will be submitted for processing as soon as you click on the “confirm” button. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date.
Payments on delish.ie are made through our secure third party payment gateway Paypal. The payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, Pay pal Payments is a leading European payment service provider, with offices in Dublin, London and Paris. The transfer of the credit card details from Delish to Paypal is encapsulated using encryption and digitally-signed protocol to ensure that the information passed is 100% secure and tamper-proof.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding, or suspending any transaction after processing has begun.
Prices
All prices are in Euro (€), and are payable in Euro (€). All prices listed include VAT (Value Added Tax) at the Republic of Ireland standard rate of 23%. Due to circumstances beyond our control prices may have to be increased or decreased including any alterations to VAT.
Delivery
It is a priority for us that your goods arrive safely. The high standard that Delish prides itself on is always carried through in the delivery service that we offer. We deliver non perishable goods Nationwide in Ireland. A delivery charge applies to all home deliveries, prices will vary depending on delivery location, and additional charges may be added to the order for remote or difficult to access locations that require special attention. The checkout page will show the correct charge for your location. A re delivery charge will be imposed if no one is at home to accept delivery.
Delish must be advised of all cancellations of booked deliveries at least twenty four hours before a scheduled delivery. Delivery dates and stock due dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us. Delivery lead time may vary depending on the products ordered.
Delivery can be expected between 5-7 days from date of purchase. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.
Damage
Customers must report any damages i.e. scratches, dents, chips, tears, soiling etc. within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. Delish will not be responsible for any damage not reported within 24 hours.
Warranties
Delish takes pride in the products and service it offers. While we carefully advise you of the manufacturer’s reputation, quality and design, the actual choice and selection is the customer’s responsibility. We warrant that all merchandise will be delivered in a condition which meets the standards set by the manufacturers.
Returns
We operate a zero returns policy on all food, beverages & gift vouchers.
Credit notes
Credit notes that may be issued. This credit will be valid for 6 months ONLY. The credit cannot be extended outside this date.
Order Acceptance Policy
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered by you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. Non-acceptance of an order may be a result of one of the following:
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Team. The sales contract is therefore completed in Republic of Ireland. We reserve the right to reject any offer to purchase by you at any time.
Our Promise
Here at Delish, our priority is to give our customers 100% satisfaction. If for any reason you are unhappy with us please do not hesitate to contact us. Your feedback is important to us. By shopping online with us you accept these terms and conditions.
TERMS & CONDITIONS FOR CORPORATE CATERING
Bookings
All catering must be paid for in full at the time of booking (unless otherwise stated), or your delivery cannot be guaranteed. Should a delivery day that you have chosen is fully booked, please let us know and we will place you on a waiting list and will contact you if a cancellation occurs.
Payment Online
Payments on delish.ie are made through our secure third party payment gateway Paypal. The Paypal payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, Paypal Payments is a leading payment service provider, with offices in Dublin, London and Paris. The transfer of the payment details from Delish to Paypal is encapsulated using encryption and digitally-signed protocol to ensure that the information passed is 100% secure and tamper-proof.
Cancellation Policy
Should you the need to cancel your corporate catering, please inform us as soon as possible. The following cancellation policy applies:
- Cancellation 7 Days prior to event starting – full refund.
- Cancellation between 2 and 7 Days – payment transferred to catering event
- Cancellation less than 24 hours – no refund available
Health and Safety
In the interests of both health and safety, all hot food that is delivered is probed on arrival and must be consumed within 90 minutes. All cold food must also be consumed within 90 minutes of delivery. Delish shall be under no liability whatsoever, for any loss, injury or damage to guests or their property, whether in respect of any neglect, act or omission by the organiser, or its employees.
Our Promise
Here at Delish, our priority is to give our customers 100% satisfaction. If for any reason you are unhappy with us please do not hesitate to contact us. Your feedback is important to us.
Delish Catering
We regret that due to circumstances beyond our control, it may be necessary to cancel catering at short notice. In the event of this happening we will contact you, a full refund will be offered or you may choose to book an alternative event. A minimum of 5 persons is required to order catering. Delish Cafes reserves the right to make changes including change of menu, price, content, etc. at any time.
